App / Mobile
These are the terms that govern your account with us — what you can expect from us and what we ask of you. Access to this platform depends on local law and is available only in eligible regions where that access is permitted.
Our legal framework exists to set clear expectations between you and piso play — not to bury obligations in fine print. When you open an account, you enter an agreement that covers how we manage your data, how transactions through GCash, GrabPay and PESONet are recorded, and what happens when something needs to be corrected or reviewed. These terms apply to all account activity carried out through our platform, including wallet top-ups, account adjustments and any support requests you raise. Where local law in the Philippines governs a specific provision, that law takes precedence. We do not claim authority over regions where access is not legally permitted, and we do not extend these terms to services outside our direct control. If a section of this policy is found to be unenforceable under applicable law, the rest of the terms remain in effect. The current version of these terms is the one shown here; any material change will be communicated through your registered account. Your continued use of the account after a change is posted constitutes acceptance of the updated terms. If you have questions about a specific clause, the fastest route is through the support contact paths listed further down this page.
This policy applies to your account with us and the actions you take through it. Understanding what it covers — and what it does not — helps you know where to direct a concern and what to expect when you raise one.
Login activity, account settings, wallet balance records and any changes you make to your profile details fall within this policy. We are responsible for the security and accuracy of the account-side experience you interact with directly.
Deposits and withdrawals processed through GCash, GrabPay or PESONet are covered by these terms. We record transaction references on our side; your e-wallet provider holds its own separate records under its own terms.
Game content, odds displays and promotional descriptions shown on this platform are our responsibility under these terms. We aim to keep them accurate; where an error is identified, we will correct the display and note the change in the relevant section.
External services — including your GCash or GrabPay app, your mobile network, or any third-party link you follow from this site — operate under their own terms. We do not extend our policy to cover their conduct or any dispute arising solely from their service.
This policy is not passive. You have real, usable actions available to you — and we have set up clear paths so you can take them without needing to escalate. The most common action is reviewing your transaction history: every deposit and withdrawal processed through GCash, GrabPay or PESONet generates a reference you can check in the transactions section of your account after login. If a detail in your account profile is incorrect — name spelling, registered contact, or linked wallet — you can raise a correction request through account settings or directly through support. Where a policy question relates to how we handle your data or what records we hold, submit that in writing through the contact path shown in the support section below; we respond to data-related requests separately from general account queries. If you disagree with a transaction record on our side, flag it through the dispute channel listed in support — include the transaction reference shown in your account for faster handling.
Log in and open the transactions section of your account. Every GCash, GrabPay and PESONet movement is listed there with a reference number and timestamp you can compare against your e-wallet history.
If a profile field is wrong — registered name, mobile number or linked wallet — use the account settings path to submit a correction. Where identity verification is required, follow the steps shown in that screen.
Send data or policy questions in writing using the contact method in the support section below. Mark your message as a policy query so our team routes it correctly and responds within the timeframe shown in your account.
For any transaction you wish to question, include the reference number from your account history. The support team reviews disputes against our own records and the payment-rail confirmation we receive from GCash, GrabPay or PESONet.
These are the three ways to contact us when you have a question that falls under this policy. For account-specific matters — such as a GCash transaction query or a profile correction — have your account details ready before you reach out so we can locate your record quickly.
Open the live chat window from any page in your logged-in account. This is the fastest path for account queries, transaction disputes and policy clarifications. Availability is shown in the chat window itself.
For written policy requests — including data queries and formal correction requests — send an email to the address shown in your account's help section. Include your account ID and a clear description of the matter.
The help centre inside your account contains answers to the questions we receive most often about terms, wallet linking and account data. Check there first; if your question is not covered, escalate via live chat or email.
Transparency on how we handle your information is part of this policy, not a separate document. Here is what we do, stated plainly, so you know what to expect when you use this account.
We collect the account details you provide at registration and the transaction records generated through your GCash, GrabPay and PESONet activity. That data is used to run your account and to respond to queries you raise with us. We do not sell it.
We use cookies to keep your session active, remember your account preferences and understand how pages are used so we can improve them. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the account work.
We apply access controls to your account that are visible in the security section after login. If you notice activity you do not recognise, use the report path shown in that section and contact support immediately through live chat.
We retain account and transaction records for the period required under applicable law in the Philippines. If you want to know what we hold or request a change, contact us in writing using the email path in the support section above.
These are the questions we receive most often about this policy. If yours is not listed here, the support contact paths above will get you a direct answer.
Yes. Any transaction you process through GCash, GrabPay or PESONet from your account falls under these terms on our side. Your e-wallet provider also applies its own terms separately; both sets apply at the same time.
Send a written request to the email address shown in your account's help section. Mark it clearly as a data request. We will confirm what records we hold and respond within the timeframe stated in our data handling terms.
Yes. Open account settings after login and follow the fields shown there. Where identity verification is required before a change is saved, the screen will walk you through the steps. If you cannot complete the change yourself, contact support via live chat.
Locate the transaction reference in your account history and raise a dispute through the support channel. Include that reference number in your message. We will check our records against the confirmation we received from the payment rail — GCash, GrabPay or PESONet — and respond with our findings.
Send a written complaint to the email address in the help section of your account. Describe the specific clause or action you are raising and include your account ID. Policy complaints are handled separately from general support queries.
Access depends on local law and is available only in the eligible regions where that access is permitted. We do not claim availability in areas where it is not legally authorised. Check the eligibility notice shown during account registration for the current position.