This policy covers how piso play handles the information you share when you open an account, use your wallet, or contact support — covering GCash, GrabPay, and PESONet transaction records alongside account profile data. Availability of our services depends on local law and eligible regions; this policy applies where access is permitted.
Account data handled transparently
GCash, GrabPay, PESONet records covered
Your rights clearly set out
Support contact paths included
POLICY SCOPE AND POSTURE
How piso play Handles Your Personal Information
When you register an account with piso play, we collect the information you submit — your name, contact details, and the credentials you choose. When you link a payment method such as GCash, GrabPay, or PESONet, we record the transaction references generated by those rails; we do not store full wallet credentials on our side. We also collect device and session data — your browser type, IP address, and the pages you navigate — to keep your account secure and to detect unusual activity early. We retain account data for as long as your account remains active and for a period afterward as required by the regulations applicable to our operating regions. If you close your account, we will inform you which data we are required to keep and for how long. We do not sell your personal information to third parties. Where we share data with service partners — for payment processing or fraud checks — those partners are required to handle it under terms consistent with this policy. Any communication we send you is tied to your account status, not to marketing lists you did not agree to join. Questions about data handling can be directed to our support team through the contact paths listed in the Support section of this page.
GCash Records
Transaction references from GCash transfers are logged against your account wallet. We store the reference number and amount, not your GCash PIN or full account credentials.
GrabPay Records
GrabPay payment references are recorded in your transaction history, visible after login. We hold these for the retention period required by applicable regulations in eligible regions.
PESONet Transfers
PESONet transfer records, including bank reference numbers, are retained as part of your account transaction log. You can review these in your account dashboard after login.
Account Profile Data
Name, contact email, and verification documents submitted at registration are stored securely and used only for account management, identity verification, and support purposes.
INSIDE AND OUTSIDE THIS POLICY
What This Policy Covers and What It Does Not
Not everything connected to your piso play account sits inside this policy. Understanding the boundary helps you know where to direct questions and who is responsible for which part of your data. Account access, your transaction history, and the content you see on our platform all fall within our direct responsibility. Third-party services — your GCash app, your bank's PESONet portal, or any external site we link to — operate under their own separate terms and privacy notices. We cannot speak to how those services handle your data on their end.
Account Access
Login sessions, account profile fields, password resets, and verification steps are covered by this policy. We control this data and you can request corrections or reviews through our support team.
Transaction Records
GCash, GrabPay, and PESONet transaction references logged in your account wallet fall inside this policy. The payment rails themselves — operated by those providers — have their own separate data policies.
Site Content
Pages you browse, game categories you open, and session duration data collected on our platform are covered here. This data informs account security checks and is not shared for advertising purposes.
Third-Party Services
External wallet apps, bank portals, and any site reached through a link on our platform are not covered by this policy. Check the privacy notice of each external service directly.
YOUR CHOICES AND CONTROLS
Practical Actions You Can Take Under This Policy
You have concrete options for managing the personal information piso play holds on your behalf. Reviewing your account data starts in your account dashboard after login — transaction records, linked payment methods, and profile details are all visible there. If any detail is incorrect — a name spelling, a contact address, or a document on file — you can raise a correction request through our support channel and we will update it once identity is confirmed. You also have the option to ask what specific data we hold on your account; submit that request through the support contact path and we will respond with a clear account of what is stored. Where you have given consent for certain communications, you can withdraw that consent by updating your account notification settings or by contacting support directly. Closing your account is also your choice; support can walk you through what data is retained after closure and the timeframe for deletion where deletion is permitted by applicable regulations.
Review Your Records
Log in and open your account dashboard to see transaction history, wallet activity, and profile details. GCash, GrabPay, and PESONet references are listed under your transaction log.
Correct Account Details
Submit a correction request through support if any profile field is wrong. We verify your identity before making changes to sensitive fields such as your registered name or contact details.
Request a Data Summary
Ask our support team to confirm what personal data we hold for your account. We will provide a clear summary of the categories stored and the purpose for each.
Contact Support for Policy Questions
If any part of this policy is unclear or you want to exercise a right not covered by account settings, reach our support team through the contact paths in the Support section below.
POLICY CONTACT PATHS
How to Reach Us About This Policy
Privacy questions deserve a direct answer, not a generic response. Use the contact paths below to reach the right team for your specific question — whether it is a data correction, a request to review what we hold, or a concern about how a transaction record appears in your account. Each channel handles privacy-related requests; include your registered account email so we can locate your record without delay.
Live Chat Support
Open the live chat widget from any page after logging in. State that your question is about your privacy or account data, and our team will route it to the right person.
Email Support
Send your privacy request to our support email address listed in your account settings under Help. Include your registered email and describe the specific data point or right you want to exercise.
Account Help Centre
The Help Centre, accessible from your account dashboard after login, contains privacy-related articles covering data requests, correction steps, and account closure procedures.
HOW WE HANDLE DATA CAREFULLY
Data Handling, Cookies, and Account Security at piso play
Responsible data handling at piso play means keeping collection narrow, storage secure, and your access to records open. We use cookies and similar session tools to keep your account authenticated across pages and to detect login anomalies — not to build advertising profiles. You can adjust cookie preferences through your browser settings; core session cookies are required for account login to function. Account security measures include encrypted connections on all pages where personal data is present. We do not share your data with advertisers. When this policy is updated, the revised version is published on this page with a clear note of what changed and when it changed; we encourage you to check back periodically.
Data Collection Scope
We collect only what your account needs: registration details, transaction references from GCash, GrabPay, and PESONet, and session data for security checks. We do not collect data beyond that scope.
Cookie Use
Session cookies keep you logged in and flag unusual access patterns. Preference cookies remember your account settings. Adjust non-essential cookies in your browser; removing session cookies will require you to log in again.
Account Security Practices
All pages handling personal data use encrypted connections. Account access requires your registered credentials, and any change to sensitive profile fields requires identity confirmation through our support team.
Policy Updates and Retention
When this policy changes, the updated version appears here with a revision note. Data retention periods follow applicable regulations for the eligible regions where we operate; details are available through support on request.
COMMON POLICY QUESTIONS
Privacy Policy Questions We Hear Often
The questions below cover the privacy topics most commonly raised by account holders. If your question is not answered here, reach our support team through live chat or the email address in your account Help section.
What personal information does piso play collect when I open an account?
We collect your name, contact email, and the credentials you set at registration. If you link GCash, GrabPay, or PESONet for transactions, we record the payment references those rails generate — not your wallet PIN or full bank details.
Can I see the transaction records piso play holds for my account?
Yes. Log in and open your account dashboard to see your full transaction history, including GCash, GrabPay, and PESONet references. If a record looks incorrect, contact support to raise a correction request.
Does piso play share my data with other companies?
We share data only with service partners directly involved in processing your account — such as payment processors for GCash or PESONet transfers. Those partners are required to handle it under terms consistent with this policy. We do not sell personal data to third parties.
How do I request a correction to my account profile?
Contact our support team through live chat or the support email listed in your account Help section. State the field that needs correcting and provide the correct information. We confirm your identity before updating sensitive fields.
What happens to my data if I close my account?
Some data is retained after account closure for the period required by applicable regulations in the eligible regions where we operate. When you request closure, our support team will tell you exactly which categories are retained and for how long before deletion.
How will I know if this privacy policy is updated?
The revised policy is published on this page with a note showing what changed and when. We recommend checking this page periodically. Significant changes that affect your account rights will also be communicated through your registered contact details.
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