piso play Terms and Conditions for Account Holders
These terms set out the rules that apply when you access piso play and use your account, wallet, or any service we offer — including GCash, GrabPay, and PESONet transactions. Availability depends on local law and applies only where permitted in your region; by continuing to use the platform you confirm you have read and accept what is written here.
GCash, GrabPay & PESONet covered
Account wallet rules included
Philippines-eligible regions only
Review before you proceed
POLICY POSTURE
What These Terms Actually Cover
These terms form the full agreement between you and piso play whenever you create an account, access the lobby, place a wager, or move funds through your account wallet. They apply to every session, on any device, whether you are browsing slots titles from PG Soft, checking your transaction history after a GrabPay deposit, or contacting support about an account query. We update these terms when our services change. The version shown on this page is the current one; the date at the foot of this page reflects the last revision. If a change affects how your wallet or transactions work, we will notify you through the contact method on file before the change takes effect. Where a specific product section — such as sportsbook wagering or live casino table rules — carries its own supplementary conditions, those sit alongside these terms and do not replace them. In the event of any conflict, the supplementary section governs that specific product, and these general terms govern everything else. Access to piso play depends on local law and is available only in eligible regions. Nothing in these terms overrides an applicable local law or regulation in the Philippines.
GCash
GrabPay
PESONet
Account wallet
Philippines eligible regions
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
Different parts of the piso play experience are governed in different ways. Understanding which areas fall inside or outside this agreement helps you know where to look when a question arises about your account, a transaction, or a third-party service linked to your wallet.
Account Access
Your login credentials, account registration details, session activity, and wallet balance all fall inside these terms. Any action you take while signed in is subject to this agreement, including wagers placed on games like NCAA Philippines Basketball Betting or Bingo Lucky Numbers.
Wallet Transactions
Deposits and withdrawals processed through GCash, GrabPay, or PESONet are covered. We record each transaction against your account; the transaction log visible after login reflects the state of your wallet at that point in time, not a projected balance.
Site Content
Game titles, odds, table rules, and promotional copy displayed on piso play are subject to these terms. We may update content without prior notice; the version shown in your session at the time of play is the applicable version.
Third-Party Services
Payment processors, game studios such as PG Soft and Habanero, and mobile network operators operate under their own terms. We are not responsible for their processes or policies; any dispute with a third-party provider must be raised directly with that provider.
YOUR ACCOUNT RIGHTS
What You Can Do Under These Terms
These terms are not only obligations — they also set out practical actions you can take at any time. Your account dashboard, accessible after login, is the primary place to act on most of these rights without contacting support first. Transaction records for GCash, GrabPay, and PESONet activity are shown there in the order they occurred, with timestamps you can use if you need to raise a question. If you believe a record is incorrect, you can submit a correction request through the account help route described in the support section below. We will review the record against our transaction logs and respond through your registered contact. You can also request a summary of the data we hold on your account at any time — the process for that is outlined in the trust section further down this page. These rights exist alongside your obligations under this agreement; exercising one does not waive the other.
Review Your Records
Your full transaction history — covering every GCash, GrabPay, and PESONet movement on your account — is visible in your account dashboard after login. No additional request is needed to view it.
Correct Account Details
If your registered name, contact number, or linked e-wallet details need updating, navigate to account settings after login and follow the verification fields shown there. Changes to identity details may require document confirmation.
Raise a Question
Questions about these terms — including how a specific rule applies to your account — can be submitted via the support channels listed in the support section below. Cite your account reference number to speed up the review.
Request Account Support
If you need account-level assistance that goes beyond the self-service dashboard, contact the support team using the email or live-chat route shown on this page. We aim to confirm receipt and provide a first response within one business cycle.
CONTACT ROUTES
How to Reach Us About These Terms
If a provision in this agreement is unclear, or if you need to act on a right described above, use any of the contact routes below. Quote your account username or registered e-wallet number so we can locate your record without delay.
Live Chat
The live-chat icon is available in the bottom corner of every page once you are signed in. Use this for time-sensitive questions about a transaction or account access issue related to these terms.
Email Support
For written queries — correction requests, data summaries, or formal questions about how a term applies to your account — send a message to our support email address shown in the account help section after login.
Account Help Centre
The help centre, accessible from your account menu, contains indexed answers to the most common questions about these terms, wallet transactions, GrabPay and GCash account linking, and account verification steps.
HOW WE HANDLE YOUR DATA
Data, Cookies, Security and Retention Under This Policy
Your account data is handled according to this policy and applicable Philippines law. We collect only what is needed to operate your account, process transactions, and respond to your support requests. The specifics of what we collect, how long we keep it, and how you can ask us to change it are set out in this section.
Data We Hold
We store your registration details, session logs, and transaction records — including GCash, GrabPay, and PESONet activity. This data is held for as long as your account is active and for the period required by applicable law after closure.
Cookies and Session Tracking
We use session cookies to keep you signed in and to remember your account state between pages. Persistent cookies are used only where you have accepted them in your browser settings. You can adjust cookie preferences through your browser at any time.
Account Security Steps
Your account is protected through login credentials you set at registration. Follow the instructions shown in account settings to update your password or review linked e-wallet connections. Do not share your login details with anyone.
Requesting Changes or a Data Summary
To request a summary of the data we hold, or to ask us to correct or remove information where permitted by law, contact support using the email route above. Include your account reference number and describe the specific request.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about how this agreement works, what it covers, and what you can do if something is unclear. If your question is not here, use the support routes listed above.
When do these terms apply to my account?
They apply from the moment you create an account and remain in effect for every session afterward, including when you deposit via GCash, place a wager, or contact support. They continue to apply until your account is formally closed.
How do I know if the terms have been updated?
The revision date at the foot of this page changes whenever we update the terms. For changes that affect your wallet or transactions, we notify you through your registered contact before the new version takes effect. Continued use after notification counts as acceptance.
What if I disagree with a specific term?
If a term seems to conflict with your account experience, contact support via live chat or email and cite the specific section. We will review it in the context of your account. If you cannot accept a term, you may close your account and withdraw your remaining wallet balance.
Are GCash and GrabPay transactions covered by these terms?
Yes. Every deposit and withdrawal processed through GCash, GrabPay, or PESONet is recorded under this agreement. The transaction log in your account dashboard reflects each movement; if a record appears incorrect, submit a correction request through account support.
Can I request a copy of the data piso play holds on my account?
Yes. Send a data summary request to our support email — the address is shown in your account help section after login. Include your account reference number. We will prepare the summary and respond within the timeframe required by applicable Philippines law.
Do separate game or sportsbook rules override these terms?
Supplementary conditions for specific products — such as live casino table rules or NCAA Philippines Basketball Betting wager terms — govern those products specifically. These general terms continue to apply to everything else, including your account, wallet, and support interactions.
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